Forum Discussion

zoobert's avatar
zoobert
New Contributor
2 years ago

QR code scanning no longer works

I have 1Password allowed to do screen recording, but it does not popup what used to be a window on the screen. What happened as this used to work in previous versions 1Password Version: 8.10.2...
browser extension
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
2 years ago

Hi zoobert ,

I’m sorry that you’re having trouble scanning a QR code using 1Password on your Mac.

When you say that previous versions would ‘popup’ are you referring to the popup that 1Password 7 would require that you drag over to the QR code? If you are then you won’t see that popup with 1Password 8 since improvements in our scanning technology allow us to find the QR code wherever it is on the page without you having to position a window first. You can find more details here: Use 1Password as an authenticator for sites with two-factor authentication

So that I can better understand the situation, and help further, can you please tell me the following:

  • Are you trying to use 1Password in the browser (the extension) or the desktop app to scan the QR code?

  • Are you trying to scan a 2FA QR code from a specific website or the setup QR code for adding your 1Password account to the app?

-Kevin