I noticed this morning when I started work that safari had deactivated 1password on my work computer & personal computer on the same morning. Cannot be a coincidence. Further it seems to freeze safar...
Hi todotwo - Thanks for taking the time to write in and bring these issues to our attention. I'm sorry to hear about the trouble that you're having. It definitely sounds like something isn't working as expected on your Mac and I'd like to ask you to create a diagnostics report so that we can take a closer look:
You'll receive an automated reply from our BitBot assistant which contains a Support ID number. Please post that number here and I'll make sure that your report reaches the right team.
Regarding your experience on iOS: it sounds like you're using the 1Password integration with iOS Password AutoFill. It is expected behaviour that you'll need to unlock 1Password each time that you fill a Login in this way, but unlocking with Face or Touch ID will mean that you won't need to enter you account password in order to do this. If you're having any trouble with Face or Touch ID, let me know in the email that you send in and I can take a closer look at that too.
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ideas and get expert advice on using 1Password on your own, with friends, or as a family.","title":"1Password at home","shortTitle":"1Password at home","parent":{"__ref":"Category:category:discuss"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:cuxzj43862"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:discuss"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"linkProperties":{"__typename":"LinkProperties","isExternalLinkWarningEnabled":true}},"ForumTopicMessage:message:51752":{"__typename":"ForumTopicMessage","uid":51752,"subject":"Quality issues, unreliable","id":"message:51752","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:51752","revisionNum":2,"repliesCount":3,"author":{"__ref":"User:user:329"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:51752"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:51752"},"body@stripHtml({\"truncateLength\":200})":" Just wanting to voice that 1password seems to have serious quality issues nowadays. Being a user since many years, I observe issues that do not necessarily improve my trust in 1password anymore. \n \n ...","body@stringLength":"1205","rawBody":"
Just wanting to voice that 1password seems to have serious quality issues nowadays. Being a user since many years, I observe issues that do not necessarily improve my trust in 1password anymore.
\n
\n
Error on launch: \"The application “1Password” is not open anymore.\"
\n
Safari plugin never works right away (even if logged in via the app, I have to login again. Sometimes Browser restart needed)
\n
Occasionally I get a strange page when opening 1password, that looks like a web page (just black text on white) that tells something could not be loaded or something. Restart of app needed.
\n
\n
This is all on Mac.
\n
For iOS the experience in the browser is super annoying. If you entered the pass once, it asks again for every login (does not remember logged-in status for x minutes or something). This is the case since ever and never got improved.
\n
Just wanted to voice as an not so happy user.
\n
Typically great support though.
\n
Hope the quality will improve again.
\n\n
1Password Version: Not Provided Extension Version: Not Provided OS Version: Sonoma, recent Browser: Not Provided
Just wanting to voice that 1password seems to have serious quality issues nowadays. Being a user since many years, I observe issues that do not necessarily improve my trust in 1password anymore.
\n
\n
Error on launch: \"The application “1Password” is not open anymore.\"
\n
Safari plugin never works right away (even if logged in via the app, I have to login again. Sometimes Browser restart needed)
\n
Occasionally I get a strange page when opening 1password, that looks like a web page (just black text on white) that tells something could not be loaded or something. Restart of app needed.
\n
\n
This is all on Mac.
\n
For iOS the experience in the browser is super annoying. If you entered the pass once, it asks again for every login (does not remember logged-in status for x minutes or something). This is the case since ever and never got improved.
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Just wanted to voice as an not so happy user.
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Typically great support though.
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Hope the quality will improve again.
\n\n
1Password Version: Not Provided Extension Version: Not Provided OS Version: Sonoma, recent Browser: Not Provided
Hi todotwo - Thanks for taking the time to write in and bring these issues to our attention. I'm sorry to hear about the trouble that you're having. It definitely sounds like something isn't working as expected on your Mac and I'd like to ask you to create a diagnostics report so that we can take a closer look:
You'll receive an automated reply from our BitBot assistant which contains a Support ID number. Please post that number here and I'll make sure that your report reaches the right team.
\n\n
Regarding your experience on iOS: it sounds like you're using the 1Password integration with iOS Password AutoFill. It is expected behaviour that you'll need to unlock 1Password each time that you fill a Login in this way, but unlocking with Face or Touch ID will mean that you won't need to enter you account password in order to do this. If you're having any trouble with Face or Touch ID, let me know in the email that you send in and I can take a closer look at that too.
Hi - Thanks for taking the time to write in and bring these issues to our attention. I'm sorry to hear about the trouble that you're having. It definitely sounds like something isn't working as expected on your Mac and I'd like to ask you to create a diagnostics report so that we can take a closer look:
You'll receive an automated reply from our BitBot assistant which contains a Support ID number. Please post that number here and I'll make sure that your report reaches the right team.
\n\n
Regarding your experience on iOS: it sounds like you're using the 1Password integration with iOS Password AutoFill. It is expected behaviour that you'll need to unlock 1Password each time that you fill a Login in this way, but unlocking with Face or Touch ID will mean that you won't need to enter you account password in order to do this. If you're having any trouble with Face or Touch ID, let me know in the email that you send in and I can take a closer look at that too.
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1Password Team
