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Former Member's avatar
Former Member
2 years ago

Quick Access Disappearing After Entering Password

After I type in my password to unlock quick access, quick access disappears, sometimes leading me to type in the wrong application when I thought I should be searching for a password. 1Passwor...
macos
msridhar23's avatar
msridhar23
Occasional Contributor
2 years ago

Unfortunately I am still able to reproduce this issue. Here are steps that consistently reproduce the problem for me. I'm on Mac and make use of encrypted disk images, storing my passwords in 1Password. I open an encrypted disk image by double-clicking on it in the Finder. Then a prompt appears to enter the password for the disk image. I press Command-Shift-Space to open Quick Access, and I see the following:

Notice that the "Use Account Password..." button is gray rather than blue; that may be relevant. I use Touch ID to authenticate, but then I do not see the Quick Access appear. The screen does flash a couple of times, so maybe it gets opened behind other apps? In any case, if I press Command-Shift-Space again, Quick Access opens fine (now that I've already authenticated).

I also tried again with clicking the prompt dialog above to give it focus, making the "Use Account Password..." button blue. After authenticating with Touch ID, this time I can see Quick Access for maybe a second, but then it disappears! That behavior was not what I expected.

Anyway, I hope the above information is helpful. Again this is on 1Password for Mac 8.10.9 (81009046) on macOS Ventura 13.5.