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Former Member
2 years ago

Quick Access Disappearing After Entering Password

After I type in my password to unlock quick access, quick access disappears, sometimes leading me to type in the wrong application when I thought I should be searching for a password. 1Passwor...
macos
1P_Dave's avatar
1P_Dave
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2 years ago

msridhar23

Thank you for the detailed steps. I can't reproduce the same behaviour on either of the Macbooks that I have in front of me. Can you please try to reproduce the issue one more time after restarting your Mac. Then, so that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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After I type in my password to unlock quick access, quick access disappears, sometimes leading me to type in the wrong application when I thought I should be searching for a password.

\n\n
\n\n

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\nExtension Version: Not Provided
\nOS Version: 13.4.1 (22F82)
\nBrowser: Not Provided

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After I type in my password to unlock quick access, quick access disappears, sometimes leading me to type in the wrong application when I thought I should be searching for a password.

\n\n
\n\n

1Password Version: 1Password for Mac 8.10.8 (81008045)
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msridhar23

\n\n

Thank you for the detailed steps. I can't reproduce the same behaviour on either of the Macbooks that I have in front of me. Can you please try to reproduce the issue one more time after restarting your Mac. Then, so that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

","body@stringLength":"1483","rawBody":"

\n\n

Thank you for the detailed steps. I can't reproduce the same behaviour on either of the Macbooks that I have in front of me. Can you please try to reproduce the issue one more time after restarting your Mac. Then, so that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

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