Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Quick Access doesn't open sometimes

This discussion was created from comments split from: Unable to open Quick Access.
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

loggor 

I'm sorry for the delay in replying. Are you still running into the issue with the latest versions of 1Password, Windows, and the Remote Desktop / Windows app? If you are then I'd like to ask you to reproduce the issue again and then create a diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/quick-access-doesnt-open-sometimes/46348/replies/153385
  • Your forum username: loggor


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

loggor's avatar
loggor
Dedicated Contributor
2 months ago

Hi there. I haven't had the issue recently. If it happens again I'll try to export the logs.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    31 days ago

    Thank you, the team will keep an eye out for your email. 

    -Dave

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Quick Access doesn't open sometimes","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154476"},"parent":{"__ref":"ForumReplyMessage:message:154422"},"body":"

Hi there. I haven't had the issue recently. If it happens again I'll try to export the logs.

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Hi there. I haven't had the issue recently. If it happens again I'll try to export the logs.

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loggor 

I'm sorry for the delay in replying. Are you still running into the issue with the latest versions of 1Password, Windows, and the Remote Desktop / Windows app? If you are then I'd like to ask you to reproduce the issue again and then create a diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

","body@stringLength":"1272","rawBody":"

 

I'm sorry for the delay in replying. Are you still running into the issue with the latest versions of 1Password, Windows, and the Remote Desktop / Windows app? If you are then I'd like to ask you to reproduce the issue again and then create a diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

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Thank you, the team will keep an eye out for your email. 

\n

-Dave

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