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System's avatar
System
Super Contributor
2 years ago

Quick Access doesn't open sometimes

This discussion was created from comments split from: Unable to open Quick Access.
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@doetraar

Thank you for the detailed information. The next time that the issue occurs note the time when it occurs, this will help us track the appropriate logs. Then, try to open Quick Access from the menu bar and note whether this is also not working. Then, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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@doetraar

\n\n

Thank you for the detailed information. The next time that the issue occurs note the time when it occurs, this will help us track the appropriate logs. Then, try to open Quick Access from the menu bar and note whether this is also not working. Then, I'd like to ask you to create a diagnostics report from your Mac:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

","body@stringLength":"1435","rawBody":"

@doetraar

\n\n

Thank you for the detailed information. The next time that the issue occurs note the time when it occurs, this will help us track the appropriate logs. Then, try to open Quick Access from the menu bar and note whether this is also not working. Then, I'd like to ask you to create a diagnostics report from your Mac:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

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