Quick access not working

On behalf of Tommy, you're very welcome Ben_Singer. 😀

Jack

Ty

Ben_Singer

Thanks for the submission. Now that we have a direct line of communication going, let's continue via email so as not to duplicate efforts. Someone should be with you as soon as possible.

ref: MRN-58268-326

Hi dgbeecher. The issue you were experiencing should be fixed in 1Password 8.7.0 80700007 and later builds. You should be able to get an update by going into the preferences (⌘, or via the app menu "1Password" => "Preferences") and clicking the "Check for Updates" button in the "About" sections.

No problem at all.

Hi Ben_Singer -- I guess I had hijacked your thread to report what seemed like a similar issue (ie, Quick Access appears but searching finds nothing). I think the developers are keeping things straight and trying to figure out both issues separately. Sorry though to confuse things somewhat!

Oh sorry I’m no help with this I’m not having that issue at all. The issue was when I hit the shortcut to launch quick access nothing was happening. But when I quit 1Password and relaunched it it would start working again for a few searches and then stop working again.

Hi Mathieu_1P -- I'm using "1Password for Mac 8.7.0 80700002, on BETA channel" -- and I just summoned quick access first thing this morning, unlocked 1Password, started searching, and no results were returned. So I pressed escape, summoned quick access, started searching, and this time it worked. It's a small issue but I imagine still something you want to fix. And if indeed I'm on the latest beta, then it seems it hasn't been fixed yet. (Or should I switch to the nightly builds?)

Sorry to double ping you Ben_Singer.

I'm digging into this a bit and I hope to exclude a few possibilities but I am unable to replicate the behaviour on my end. A few of my teammates have seen it happen but are unable to force it to happen again. Could I ask you to run the app with debug logging enabled before you collect a diagnostics report?

1. Exit 1Password
2. In a terminal, run /Applications/1Password.app/Contents/MacOS/1Password --log debug
3. Unlock and use 1Password until the bug is triggered
4. Collect and send in the diagnostic report as detailed above.

Edit: Sorry I didn't notice your message came in while I was typing my follow up.

Thanks! I sent just the diagnostic report and the link.