Forum Discussion

msridhar23's avatar
msridhar23
Occasional Contributor
8 months ago
Solved

Quick Access slow to appear

I've noticed on recent versions of 1Password for Mac that Quick Access is slow to appear after authenticating with a fingerprint. I have an 2021 MacBook Pro with an M1 Pro chip. After pressing Cmd+...
macos
  • 1P_Dave's avatar
    1P_Dave
    8 months ago

    Hello msridhar23! 👋

    I'm sorry that you're seeing a delay with Quick Access appearing after you unlock 1Password on your Mac. We've received other reports of this behaviour and have been able to reproduce it on our end as well. I've added your report to the internal work item open for the issue.

    Hopefully the issue can be fixed in a future update soon.

    -Dave

    ref: dev/core/core#34839

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

mlv555​ 

The issue being discussed in this thread should only affect Quick Access and not the editing of items. So that I can see what's going on in your case, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/quick-access-slow-to-appear/93699/replies/157566
  • Your forum username: mlv555


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

mlv555's avatar
mlv555
New Contributor
4 months ago

Got it. 

Your support ticket ID is HDC-69997-193.

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Thanks for sharing that mlv555​! I can see my colleagues have picked up the ticket and are helping via email. If there's anything else we can help with in the meantime, just let us know!