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alovchin91's avatar
alovchin91
New Contributor
5 months ago

Re: ARM64 build on Windows auto-updates to x86 builds

1P_Dave​ It seems the installer is still broken though. I've reinstalled 1Password from the Microsoft Store two weeks ago, after you've posted that the issue has been resolved. Version 8.10.70 got i...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

alovchin91​ 

I'm sorry that updating 1Password for Windows is failing, I believe that I'm seeing the same issue on my end. Can you share a screenshot, or the exact wording, of the error message that you saw when trying to update? I can investigate this further on my end. 

-Dave

  • alovchin91's avatar
    alovchin91
    New Contributor
    5 months ago

    I can't anymore, but now I see that the EXE installer for Arm64 also installs version 8.10.70 and sees no updates!

    • alovchin91's avatar
      alovchin91
      New Contributor
      5 months ago

      1P_Dave​ Here's what I see in the log:

      INFO  2025-04-30T13:37:50.665+00:00 runtime-worker(ThreadId(4)) [status:app\op-app\src\app\backend\updater.rs:234] Available Production update to 8.10.74 for current build (81070027)
      ERROR 2025-04-30T13:37:51.105+00:00 runtime-worker(ThreadId(10)) [1P:ffi\op-core-node\src\lib.rs:621] Item list call aborted by a new call
      ERROR 2025-04-30T13:37:51.141+00:00 runtime-worker(ThreadId(8)) [1P:app\op-app\src\app\backend\updater.rs:88] WindowsError(Error Win32(0x00000714): The specified image file did not contain a resource section.)

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        alovchin91​ 

        Thank you for the additional information. I've flagged this to the team internally, would you mind sending in a complete diagnostics report from your end so that I can share that with the team as well?

        Send a diagnostics report (Windows)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/re-arm64-build-on-windows-auto-updates-to-x86-builds/155360
        • Your forum username: Alovchin91


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave