Re: What justifies the huge subscription price increase?

Hello there,

So I've been a 1Password customer for about 2 years now on an Individual plan and decided to upgrade to the Families package to invite my partner to use 1Password as well, to my shock the price was quite a bit higher than I expected at $71.88. This was on January 14th, 2026, prior to any emails or notices about a price increase.

I sent an email back then about what I thought was a crazy price for a subscription to a password manager and I got a stupid template response and that was it.

Then yesterday, we all got that price increase email and to my shock the price I paid in January is not the price that I should have paid when the price increase is not taking effect until March 26, 2026.

I've responded to the email as they suggested and I've received 3 automated template responses.

It's absolutely abhorrent and ridiculous that you are asking us to pay you more yet I cannot even get any tangible human support or help.

I'll probably be considering requesting a refund or doing a charge back via my credit card if I don't get a reply for a refund after all this.

For a Canadian, Toronto based company I am absolutely embarrassed at how this company is treating its customers.