Forum Discussion

offk's avatar
offk
New Contributor
3 hours ago

Re: What justifies the huge subscription price increase?

Hello,

My account has been frozen since yesterday, and I was planning to renew it before the price increase on March 27 (today is March 22).

However, when I try to unfreeze my account, I am being asked to pay $47.80 plus taxes instead of $32.

Could you please clarify why I am being charged the new rate, even though your email states that I should still receive the current price if I renew before March 27?

1 Reply

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hi offk​ 👋

    I see you already have a ticket open with us, which will be the better way to get information since we can't share billing details or personally identifiable information in the forum. I'm going to close this thread so the conversation can continue over email.