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Former Member
4 years ago

Read only - 1Password 7 standalone - Windows 11

Hi,

I just got a new computer. I downloaded 1Password 7 standalone that I had bought a few years ago - order 1PA181114-2329-67226. It opens fine with my vault, but says it's read-only. I don't know how to input the license to restore full usability. It seems to want to read a license file, but doesn't find it.

I have the original email from the purchase, but all of the links in it are dead ("site-not-available").

Can you please tell me what to do?

Thanks,
David

1Password Version: 7.9.828
Extension Version: Not Provided
OS Version: Windows 11

windows

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  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @davideasum:

    As DenalB mentioned (thanks for the assist 😎), we'd be best equipped to handle getting your license sorted out via email. Since you've reached out to us, please continue the conversation there. Thanks!

    Jack

    ref: LKS-28582-611

  • DenalB's avatar
    DenalB
    Super Contributor
    4 years ago

    Hi @davideasum !

    I think it would be better to contact 1Password directly. Please write an email to 'mailto:support@1password.com' to get help in this case. 😊

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Hi,

\n\n

I just got a new computer. I downloaded 1Password 7 standalone that I had bought a few years ago - order 1PA181114-2329-67226. It opens fine with my vault, but says it's read-only. I don't know how to input the license to restore full usability. It seems to want to read a license file, but doesn't find it.

\n\n

I have the original email from the purchase, but all of the links in it are dead (\"site-not-available\").

\n\n

Can you please tell me what to do?

\n\n

Thanks,
\nDavid

\n\n
\n\n

1Password Version: 7.9.828
\nExtension Version: Not Provided
\nOS Version: Windows 11

","body@stringLength":"649","rawBody":"

Hi,

\n\n

I just got a new computer. I downloaded 1Password 7 standalone that I had bought a few years ago - order 1PA181114-2329-67226. It opens fine with my vault, but says it's read-only. I don't know how to input the license to restore full usability. It seems to want to read a license file, but doesn't find it.

\n\n

I have the original email from the purchase, but all of the links in it are dead (\"site-not-available\").

\n\n

Can you please tell me what to do?

\n\n

Thanks,
\nDavid

\n\n
\n\n

1Password Version: 7.9.828
\nExtension Version: Not Provided
\nOS Version: Windows 11

\n","kudosSumWeight":0,"postTime":"2022-02-21T09:47:55.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69829_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":226},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, \n\n I just got a new computer. I downloaded 1Password 7 standalone that I had bought a few years ago - order 1PA181114-2329-67226. It opens fine with my vault, but says it's read-only. I don't 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Read only - 1Password 7 standalone - Windows 11","moderationData":{"__ref":"ModerationData:moderation_data:69831"},"body":"

Hi @davideasum:

\n\n

As DenalB mentioned (thanks for the assist 😎), we'd be best equipped to handle getting your license sorted out via email. Since you've reached out to us, please continue the conversation there. Thanks!

\n\n

Jack

\n\n

ref: LKS-28582-611

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Hi @davideasum !

\n\n

I think it would be better to contact 1Password directly. Please write an email to 'mailto:support@1password.com' to get help in this case. 😊

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