Forum Discussion

Former Member's avatar
Former Member
2 years ago

"Read-only mode. Click here to buy"

I bought the full version of 1password a long time ago for Mac. I am not sure when, but probably 10 years or more. About 2 days ago I started getting this message at the top of my screen and have lost functionality. When I click the link it says 1Password is damaged and i have to re-download from Mac App store. I am not entirely sure that's where I bought it.

How do I correct it? Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Mac 13.1
Browser:_ Not Provided

macos

3 Replies

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thanks @kbrink, I can confirm we've received your email and it's in the hands of the right team. They'll reply to you as soon as possible so keep an eye out for that. 🙂

    ref: KFL-29963-981

  • Former Member's avatar
    Former Member
    2 years ago

    Thanks Dave:

    For your reference, this is your support ID:

    [#KFL-29963-981]

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @kbrink! 👋

    Since I don't have access to your account or license information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave