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MelanieIs
Occasional Contributor
8 months ago

Issues with 1Password on Mac/Safari

The version of 1Password living in my Safari browser is killing me. Everything is wrong:
* I turn on my computer in the morning and log into 1Password 7. Then I open Safari and assume I am logged into 1Password, but I am not, and have to log in again?! Why??
* 1Password sometimes lets me authenticate with my Apple Watch. I wish that was 'always', but okay. 1Password lets me set a grace period: don't require password within 20 minutes (etc). But in the Safari?! There is no grace period! There is no Apple Watch settings! I always have to type my password, again and again and again! WHY??
* Autofill is almost never!! UGH! For my work email, it's always - sweet! It even fills in the OTP automatically! But for other websites - including my most frequently visited - it not only doesn't autofill, but WORSE: it covers up the little 1Password suggestion box with a a "would you like to type one of your emails here?" box. Okay, maybe that's Apple asking me, but it SHOULDN'T ask me that. I would like my username and password to autofill.

So bad. Please help.
It's not like this on my (also Mac) laptop at home.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

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from the native core\" since most recent Update","id":"message:127327","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:127327","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:10154"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:127327"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:127327"},"body":"

Hi,
\nsince the most recent release of 1Password's Chrome Extension (2.12.0 and newer) my Extension is unable to connect to the desktop App, ONLY from the Chrome Portable I use. My \"normal\" Chrome installation (both are Version 114.0.5735.199 (Official Build) (64-bit)) works fine, still. For debugging sake, I also tried changing to the BETA Channel of the extension build, same result though. Could this be looked into, and fixed, please?

\n\n
\n\n

1Password Version: 1Password for Windows 8.10.9 (81009012)
\nExtension Version: 1Password in the browser 2.12.0 (2.13.0 as well)
\nOS Version: Windows 10 22H2 19045.3155
\nBrowser: Chrome Portable

","body@stringLength":"712","rawBody":"

Hi,
\nsince the most recent release of 1Password's Chrome Extension (2.12.0 and newer) my Extension is unable to connect to the desktop App, ONLY from the Chrome Portable I use. My \"normal\" Chrome installation (both are Version 114.0.5735.199 (Official Build) (64-bit)) works fine, still. For debugging sake, I also tried changing to the BETA Channel of the extension build, same result though. Could this be looked into, and fixed, please?

\n\n
\n\n

1Password Version: 1Password for Windows 8.10.9 (81009012)
\nExtension Version: 1Password in the browser 2.12.0 (2.13.0 as well)
\nOS Version: Windows 10 22H2 19045.3155
\nBrowser: Chrome Portable

\n","kudosSumWeight":0,"postTime":"2023-07-04T04:30:15.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127327_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":421},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, \nsince the most recent release of 1Password's Chrome Extension (2.12.0 and newer) my Extension is unable to connect to the desktop App, ONLY from the Chrome Portable I use. My \"normal\" Chrome i...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzQy","node":{"__ref":"ForumReplyMessage:message:127342"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzQx","node":{"__ref":"ForumReplyMessage:message:127341"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzQw","node":{"__ref":"ForumReplyMessage:message:127340"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzM5","node":{"__ref":"ForumReplyMessage:message:127339"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzM4","node":{"__ref":"ForumReplyMessage:message:127338"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzM3","node":{"__ref":"ForumReplyMessage:message:127337"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzM2","node":{"__ref":"ForumReplyMessage:message:127336"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzM1","node":{"__ref":"ForumReplyMessage:message:127335"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzM0","node":{"__ref":"ForumReplyMessage:message:127334"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzMz","node":{"__ref":"ForumReplyMessage:message:127333"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjczNDIsMTI3MzMz","hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:127327":{"__typename":"Conversation","id":"conversation:127327","solved":false,"topic":{"__ref":"ForumTopicMessage:message:127327"},"lastPostingActivityTime":"2024-02-02T12:56:18.000-08:00","lastPostTime":"2024-02-02T12:56:18.000-08:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:127327":{"__typename":"ModerationData","id":"moderation_data:127327","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:127327_1":{"__typename":"Revision","id":"revision:127327_1","lastEditTime":"2023-07-04T04:30:15.000-07:00"},"CachedAsset:theme:customTheme1-1755178241880":{"__typename":"CachedAsset","id":"theme:customTheme1-1755178241880","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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\"Received from the native core\" since most recent Update","moderationData":{"__ref":"ModerationData:moderation_data:127342"},"body":"

Trminator - I've passed this additional feedback along to the team. Thanks again!

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Well, the Browser-Extension could just \"tell\" the standalone App, where it \"thinks\" it is located, and the App could then either ASK me, the USER, to verify, that I am running that browser, and want to access my PWs, or check on disk, on that path given? ... either way, it can be verified that the correct browser is talking to the standalone app, without involving huge amounts of development work?!

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Hello again Trminator,

\n\n

I do apologize for any frustration this causes and I can certainly understand how important is to keep 1Password for Windows up to date. I've passed your additional feedback along to the team by way of our tracked issue.

\n\n
\n

Access to the standalone App's passwords from Google Chrome portable (any version of the browser extension, even current Beta build, which I am currently using) WORKS, as long as the standalone App is Version 8.10.8 or older, but stops working with 8.10.9 or newer...

\n
\n\n

As previously mentioned, the issue here lies with the app needing to verify where the browser is located on the drive. With your current setup, this is not possible.

\n\n

The team continues to focus on extending support for trusted web browsers, which we're hoping will help long term for customers using this type of setup or other currently unsupported browsers.

\n\n

We appreciate your continued patience.

\n\n

ref: dev/core/core#23060

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Hi ag_mike_d,

\n\n

I don't really get this... the functionality was working fine in 8.10.8, so, I would consider this a regression/bug, rather than a new feature that I'd happily wait for?
\nAccess to the standalone App's passwords from Google Chrome portable (any version of the browser extension, even current Beta build, which I am currently using) WORKS, as long as the standalone App is Version 8.10.8 or older, but stops working with 8.10.9 or newer...
\nSo, yea, the \"inconvenience\" is that I have not been able to keep up with upgrades to the standalone app since July, 2023, and I'm sure there's some security fixes in that changelog, since then? :((

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Hello Trminator,

\n\n

Please excuse the delayed response.

\n\n

We have no further news to share about when this extended support for trusted browsers will reach Windows. Please keep an eye on the thread below for new details as they become available:
\n* Extending support for trusted web browsers — 1Password Community

\n\n

We're sorry for any inconvenience this has caused.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-23T06:00:40.000-08:00","lastPublishTime":"2024-01-23T06:00:40.000-08:00","metrics":{"__typename":"MessageMetrics","views":11},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:127337":{"__typename":"ModerationData","id":"moderation_data:127337","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127337":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:10154"},"id":"message:127337","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:127327/message:127337","revisionNum":1,"uid":127337,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:127327"},"conversation":{"__ref":"Conversation:conversation:127327"},"subject":"Re: \"Received from the native core\" since most recent Update","moderationData":{"__ref":"ModerationData:moderation_data:127337"},"body":"

Hi ag_mike_d , so, what you're saying is, I'm stuck on this by now nearly a year old version of 1Password, until MAYBE a feature currently only available on MAC gets ported to Windows? All because you're unable to fix what ever broke the access from the Portable Chrome? (It was working fine, on 8.10.8, after all ...??) ... Kind of disappointing, not gonna lie...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-19T12:33:41.000-08:00","lastPublishTime":"2024-01-19T12:33:41.000-08:00","metrics":{"__typename":"MessageMetrics","views":10},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:127336":{"__typename":"ModerationData","id":"moderation_data:127336","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127336":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:11267"},"id":"message:127336","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:127327/message:127336","revisionNum":1,"uid":127336,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:127327"},"conversation":{"__ref":"Conversation:conversation:127327"},"subject":"Re: \"Received from the native core\" since most recent Update","moderationData":{"__ref":"ModerationData:moderation_data:127336"},"body":"

Hello Trminator,

\n\n

Thanks for getting back to us.

\n\n

After looking back to this issue, it was discussed that we verify where the browser is located on the drive. So in this use case it won't work out of the box when running Chrome portable.

\n\n

It is possible that the upcoming custom browser verification may help with this. Initially this is only available for 1Password for Mac, and hope to see this in the future for other platforms.

\n\n

You can read more about it in this thread here!

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Any news on this?

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Hello Trminator - Sorry for the continued issues. I see that the previous support ticket was reopened with your reply. The issue filed with the team continues to be investigated. The team will be in contact with you as soon as possible.

\n\n

Your patience is appreciated.

\n\n

ref: dev/core/core#23060

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ag_mike_d
\nJust for the record: The newest (stable) release (8.10.9) ALSO breaks this way... so, I am now locked to 8.10.8 or older, until this bug gets fixed...

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