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rhkittredge's avatar
rhkittredge
New Contributor
4 months ago

Recent Android update breaks autofill for some apps

Just did an update on my Galaxy S23, using beta channel 8.11.20. So far I have noticed 1password no longer offers to autofill on 1 of my apps. I am sure there are more but this one is one I use daily...
android
betas
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello rhkittredge​! 👋

I'm sorry that you're unable to autofill in the "Etrade" app and I apologize for the delay in responding. Just to confirm, is this the "E*TRADE: Invest. Trade. Save." from Morgan Stanley?

Can you tell me if you're still running into the issue after updating to the latest versions of the "Etrade" app and 1Password for Android? If you are then are autofill suggestions failing to appear at all? Or do they appear but tapping on them does nothing? 

-Dave

  • rhkittredge's avatar
    rhkittredge
    New Contributor
    2 months ago

    Hello Dave, thanks for the reply. Yes, you are right about the Etrade app - it's the one from Morgan Stanley. However this issue happens with other apps as well, such as my primary banking app - Lake Michigan Credit Union.

    1Password is behaving differently now than it used to, even before my original message about this problem. What used to happen is I would tap the password area of an app and above my on-screen keyboard, would be the logins found for that app/website. I could tap the login I wanted , it would auto-fill, and we were off to the races. Now, what I see is just "Open 1Password" where I have to tap that, scan my fingerprint, then choose the correct login to autofill from the "Suggestions" box. As a result, I have gone from one tap to 3 in newer releases of 1Password.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      rhkittredge​ 

      Thank you for the reply. It sounds like autofill is working after you tap on "Open 1Password" but you're not seeing your login credentials suggested directly above the keyboard anymore. Let me know if I misunderstood.

      If I got that correct then it sounds like you're running into a known issue that our development team is currently tracking. Some customers have reported that force closing both the affected app and the 1Password app can get things working again but that workaround doesn't resolve the issue for everyone. 

      I've added your report to our internal tracking item so that our development team is aware that you're affected. Hopefully the issue is resolved in a future update soon.

      -Dave

      Issue=FS-4301