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daniel77's avatar
daniel77
New Contributor
2 months ago

Red Cloud/sync issue

Hello,

I have the red crossed out cloud icon, click it and see 'Some changes could not be synced with your devices' - if I view offline items, there are none.

Using windows App.  Can open vault on web with same machine, items created in app sync up and items created in cloud sync down.

Not sure if it's a bug or I am having an issue, any advice on how to resolve?

 

vault management
windows

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello daniel77​! 👋

    I'm sorry that you're seeing an offline message in the 1Password for Windows app. So that I can help further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/red-cloudsync-issue/164673
    • Your forum username: Daniel77


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        Thank you for posting the Support ID! It looks like my colleagues were able to help via email, if you have any other questions then don't hesitate to continue the conversation there. 

        -Dave