Regenerate Secret Key - Did Not Create Emergency Kit - Offline Mode

I don't know the details about the experience CrownPrince had, but the process you describe with generating a new secret key wasn't my experience. I had a new secret key automatically generated by 1Password without my knowing that would happen, and was not given a new emergency kit or any way to access the new secret key. I had deactivated/logged out of (I think that was the term?) my account on my PC because I'd had some unrelated security concerns and from my mobile app had deactivated access to 1Password on the other devices it was logged in on. Then when I went to log in again on my PC, it wouldn't let me without using the secret key. When I put in the secret key I entered this loop where it said "you're logged out and need to log in using the secret key," which I did and would get the same error message. So I used the recovery code, feeling a bit desperate and confused and not sure what would happen but needing to try something. That's when it went wrong -- rather than getting me into my account, the recovery code caused my account to be locked and the only way to get back in is using the new, unknown to me, secret code, which I have no way of accessing because it wasn't given to me. I'm still logged in to 1Password on my mobile app, but in offline mode, so I can access all my passwords but not the new secret key since apparently once the recovery code was used it took my mobile app offline until I enter the new (unknown) secret key. I agree with CrownPrince -- this is a completely unacceptable situation that's too easy for your paying customers to get themselves into. I don't know if these messages (and the email conversation I have going on simultaneously with "Luke H") are with real people or bots, but definitely would be nice to have a real person help out with this and make some changes to the system so this can't happen to people anymore.