Forum Discussion

Baz's avatar
Baz
Dedicated Contributor
2 years ago
Solved

Repeatedly asked to set up touch ID

I have enabled touch ID on my Mac. It works fine when I choose to use it. Quite often I choose not to use it, to reinforce the memory of my password. If I don't use touch ID when I initially unloc...
macos
  • 1P_Dave's avatar
    1P_Dave
    2 years ago

    Hello Baz​! 👋

    I'm sorry that you're seeing an unexpected prompt asking you to setup Touch ID when you unlock 1Password for Mac using your account password. I've been able to reproduce the same issue on my end and I've filed an internal work item to have our development team investigate further and get this fixed. I'm sorry for the inconvenience.

    By the way, I did not select the beta channel. That happened by itself

    1Password is designed to only download beta updates if a user explicitly chooses to switch release channels. Have you used the beta version of 1Password for Mac in the past as any point?

    -Dave

    ref: dev/core/core#33895

slawiko's avatar
slawiko
New Contributor
7 months ago

Why is that marked as solved although it is clearly not solved?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

slawiko​ 

Marking a post as a solution to a thread doesn't mean that the issue/request itself is fixed or closed. It's a way to highlight the most up-to-date answer for anyone who stumbles onto the thread in the future. 

I've let the team know that you're affected by the issue as well, I'm sorry for the inconvenience. 

-Dave