Forum Discussion

Baz's avatar
Baz
Dedicated Contributor
2 years ago
Solved

Repeatedly asked to set up touch ID

I have enabled touch ID on my Mac. It works fine when I choose to use it. Quite often I choose not to use it, to reinforce the memory of my password. If I don't use touch ID when I initially unloc...
macos
  • 1P_Dave's avatar
    1P_Dave
    2 years ago

    Hello Baz​! 👋

    I'm sorry that you're seeing an unexpected prompt asking you to setup Touch ID when you unlock 1Password for Mac using your account password. I've been able to reproduce the same issue on my end and I've filed an internal work item to have our development team investigate further and get this fixed. I'm sorry for the inconvenience.

    By the way, I did not select the beta channel. That happened by itself

    1Password is designed to only download beta updates if a user explicitly chooses to switch release channels. Have you used the beta version of 1Password for Mac in the past as any point?

    -Dave

    ref: dev/core/core#33895

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

katherraptor​ 

I'm sorry for the disruption that this issue is causing. Our development team is currently working on an overhaul of the 1Password unlock experience and we expect that this overhaul will resolve this issue however I don't have an ETA on when this work will be ready to be released. 

For the time being, I can offer some workarounds. Do you only see the message when you unlock 1Password using your account password? Do you have Touch ID unlock enabled for 1Password? You can read more here: 


I look forward to hearing from you.

-Dave

chrisk7777's avatar
chrisk7777
New Contributor
6 months ago

Hi 1P_Dave​ 

I understand that you want to tie the bug fix to a feature release, but this bug has been present for months. Any chance for a hot fix ahead of the full unlock overhaul? 

The only workaround that has worked for me is to completely disable Touch ID in 1Password. 

Cheers
Chris 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Thank you for the feedback, I'll pass your comment along to the team. 

    For the time being, you can dismiss the message and 1Password will still unlock after you've entered your account password. Alternatively, you can unlock 1Password using Touch ID to avoid running into the prompt since it only appears when unlocking using your account password. 

    -Dave