Forum Discussion

Baz's avatar
Baz
Dedicated Contributor
2 years ago
Solved

Repeatedly asked to set up touch ID

I have enabled touch ID on my Mac. It works fine when I choose to use it. Quite often I choose not to use it, to reinforce the memory of my password. If I don't use touch ID when I initially unloc...
macos
  • 1P_Dave's avatar
    1P_Dave
    2 years ago

    Hello Baz​! 👋

    I'm sorry that you're seeing an unexpected prompt asking you to setup Touch ID when you unlock 1Password for Mac using your account password. I've been able to reproduce the same issue on my end and I've filed an internal work item to have our development team investigate further and get this fixed. I'm sorry for the inconvenience.

    By the way, I did not select the beta channel. That happened by itself

    1Password is designed to only download beta updates if a user explicitly chooses to switch release channels. Have you used the beta version of 1Password for Mac in the past as any point?

    -Dave

    ref: dev/core/core#33895

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Baz

Thanks for the reply. I recommend following the steps under "To stop using the beta" in the guide that I posted, they'll make sure that you're properly set for the production channel going forward.

If you do see yourself back on the beta version unexpectedly in the future then let me know and I can dig deeper. 🙂

-Dave