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New Contributor

2 months ago

Repeatedly asked to setup touchID

I'm getting into a very annoying issue since I moved from 7 to 8 (to the point that I'm considering dropping this version of 1Password8 altogether). Almost every time I open it, I get the prompt "1...

discussion

macos

1P_Dave

Moderator

2 months ago

Hello scichris! 👋

Thank you for reaching out and I'm sorry for the disruption the issue is causing. As mentioned in the threads that you linked to, there is an active known issue where 1Password will ask you to setup Touch ID when you unlock 1Password for Mac using your account password and Touch ID unlock is enabled.

You said that you see the prompt almost every time that you open 1Password, can you tell me the following:

Do you almost always unlock 1Password using your account password? If you unlock 1Password just using Touch ID do you see the prompt?
Are both Touch ID unlock and Apple Watch unlock enabled for 1Password? Or just Touch ID unlock?

-Dave

#33895

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asked to setup touchID","id":"message:155487","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:155487","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:20255"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:155487"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:155487"},"body@stripHtml({\"truncateLength\":200})":" I'm getting into a very annoying issue since I moved from 7 to 8 (to the point that I'm considering dropping this version of 1Password8 altogether). Almost every time I open it, I get the prompt \"1...","body@stringLength":"1237","rawBody":"

I'm getting into a very annoying issue since I moved from 7 to 8 (to the point that I'm considering dropping this version of 1Password8 altogether). Almost every time I open it, I get the prompt \"1Password is trying to setup TouchID for your account\" . Each time I touch \"TouchID\" to allow this. And then I get asked again! It has been mentioned Repeatedly asked to set up touch ID | 1Password Community and trying to setup Touch ID | 1Password Community . I'm on production release channel, 8.10.72 . Is there still no stable solution ? Thanks!

","kudosSumWeight":0,"postTime":"2025-05-01T16:01:24.907-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:discussion","text":"discussion","time":"2024-10-18T14:11:17.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:155487_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":39},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

"},"Conversation:conversation:155487":{"__typename":"Conversation","id":"conversation:155487","solved":false,"topic":{"__ref":"ForumTopicMessage:message:155487"},"lastPostingActivityTime":"2025-05-07T06:16:04.569-07:00","lastPostTime":"2025-05-07T06:16:04.569-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:155487":{"__typename":"ModerationData","id":"moderation_data:155487","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:155487_1":{"__typename":"Revision","id":"revision:155487_1","lastEditTime":"2025-05-01T16:01:24.907-07:00"},"ForumReplyMessage:message:155554":{"__typename":"ForumReplyMessage","id":"message:155554","conversation":{"__ref":"Conversation:conversation:155487"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:155487/message:155554","revisionNum":2,"uid":155554,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Repeatedly asked to setup touchID","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:155554"},"parent":{"__ref":"ForumTopicMessage:message:155487"},"body":"

Hello scichris! 👋

You said that you see the prompt almost every time that you open 1Password, can you tell me the following:

Do you almost always unlock 1Password using your account password? If you unlock 1Password just using Touch ID do you see the prompt?
Are both Touch ID unlock and Apple Watch unlock enabled for 1Password? Or just Touch ID unlock?

-Dave

#33895

","body@stringLength":"950","rawBody":"

Hello ! 👋

You said that you see the prompt almost every time that you open 1Password, can you tell me the following:

Do you almost always unlock 1Password using your account password? If you unlock 1Password just using Touch ID do you see the prompt?
Are both Touch ID unlock and Apple Watch unlock enabled for 1Password? Or just Touch ID unlock?

-Dave

#33895

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