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scichris's avatar
scichris
New Contributor
6 months ago

Repeatedly asked to setup touchID

I'm getting into a very annoying issue since I moved from 7 to 8 (to the point that I'm considering dropping this version of 1Password8 altogether).  Almost every  time I open it, I get the prompt "1...
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macos
scichris's avatar
scichris
New Contributor
6 months ago

Hi! 

I use touchID to unlock whenever possible, I haven't noticed a pattern (i.e. hard to test as once unlocked it doesn't ask for anything for a while). I don't have apple watch. 

Thanks
Chris 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

scichris​ 

Thanks for the reply. The next time that the issue occurs, let me know if it's when you've already unlock 1Password using your account password or using Touch ID / Apple Watch. 

If you're seeing a prompt that says "1Password is trying to set up Touch ID for your account" only when unlocking 1Password using your account password (not when using Touch ID / Apple Watch) then I can confirm that this is a known issue that our development team is investigating. 

-Dave