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scichris's avatar
scichris
New Contributor
2 months ago

Repeatedly asked to setup touchID

I'm getting into a very annoying issue since I moved from 7 to 8 (to the point that I'm considering dropping this version of 1Password8 altogether).  Almost every  time I open it, I get the prompt "1...
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macos
scichris's avatar
scichris
New Contributor
2 months ago

Hi! 

I use touchID to unlock whenever possible, I haven't noticed a pattern (i.e. hard to test as once unlocked it doesn't ask for anything for a while). I don't have apple watch. 

Thanks
Chris 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

scichris​ 

Thanks for the reply. The next time that the issue occurs, let me know if it's when you've already unlock 1Password using your account password or using Touch ID / Apple Watch. 

If you're seeing a prompt that says "1Password is trying to set up Touch ID for your account" only when unlocking 1Password using your account password (not when using Touch ID / Apple Watch) then I can confirm that this is a known issue that our development team is investigating. 

-Dave

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asked to setup touchID","id":"message:155487","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:155487","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:20255"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:155487"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:155487"},"body@stripHtml({\"truncateLength\":200})":" I'm getting into a very annoying issue since I moved from 7 to 8 (to the point that I'm considering dropping this version of 1Password8 altogether).  Almost every  time I open it, I get the prompt \"1...","body@stringLength":"1237","rawBody":"

I'm getting into a very annoying issue since I moved from 7 to 8 (to the point that I'm considering dropping this version of 1Password8 altogether).  Almost every  time I open it, I get the prompt \"1Password is trying to setup TouchID for  your account\" . Each time I touch \"TouchID\" to allow this. And then I get asked again! It has been mentioned Repeatedly asked to set up touch ID | 1Password Community and trying to setup Touch ID | 1Password Community  . I'm on production release channel, 8.10.72 . Is there still no stable solution  ? Thanks! 

","kudosSumWeight":0,"postTime":"2025-05-01T16:01:24.907-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:discussion","text":"discussion","time":"2024-10-18T14:11:17.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:155487_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":42},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:155487":{"__typename":"Conversation","id":"conversation:155487","solved":false,"topic":{"__ref":"ForumTopicMessage:message:155487"},"lastPostingActivityTime":"2025-05-07T06:16:04.569-07:00","lastPostTime":"2025-05-07T06:16:04.569-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:155487":{"__typename":"ModerationData","id":"moderation_data:155487","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:155487_1":{"__typename":"Revision","id":"revision:155487_1","lastEditTime":"2025-05-01T16:01:24.907-07:00"},"ForumReplyMessage:message:155844":{"__typename":"ForumReplyMessage","id":"message:155844","conversation":{"__ref":"Conversation:conversation:155487"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:155487/message:155844","revisionNum":1,"uid":155844,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Repeatedly asked to setup touchID","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:155844"},"parent":{"__ref":"ForumReplyMessage:message:155813"},"body":"

scichris​ 

\n

Thanks for the reply. The next time that the issue occurs, let me know if it's when you've already unlock 1Password using your account password or using Touch ID / Apple Watch. 

\n

If you're seeing a prompt that says \"1Password is trying to set up Touch ID for your account\" only when unlocking 1Password using your account password (not when using Touch ID / Apple Watch) then I can confirm that this is a known issue that our development team is investigating. 

\n

-Dave

","body@stringLength":"725","rawBody":"

​ 

\n

Thanks for the reply. The next time that the issue occurs, let me know if it's when you've already unlock 1Password using your account password or using Touch ID / Apple Watch. 

\n

If you're seeing a prompt that says \"1Password is trying to set up Touch ID for your account\" only when unlocking 1Password using your account password (not when using Touch ID / Apple Watch) then I can confirm that this is a known issue that our development team is investigating. 

\n

-Dave

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Hi! 

I use touchID to unlock whenever possible, I haven't noticed a pattern (i.e. hard to test as once unlocked it doesn't ask for anything for a while). I don't have apple watch. 

Thanks
Chris 

","body@stringLength":"233","rawBody":"

Hi! 

I use touchID to unlock whenever possible, I haven't noticed a pattern (i.e. hard to test as once unlocked it doesn't ask for anything for a while). I don't have apple watch. 

Thanks
Chris 

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