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Former Member
3 years agoSafari, Chrome etc. Extension 2.14.0 Broken - Edited title.
I just updated the Safari extension to version 2.14.0 and now the extension no longer works. If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I get "Oops, something went wrong while loading."
I have tried reloading 1Password, but that doesn't help. I have tried rebooting the computer but that doesn't help. I only have one copy of 1Password running (version 8.10.9) and I am running the latest version of macOS (version 13.5).
I have to say, there has been a noticeable increase in issues since version 8 was released. Very disappointing.
1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: 13.5
Browser: Safari
64 Replies
- Former Member
Thank you! I did the update and followed what seems to be workaround instructions to not integrate with the app and browser extension is working for some (not all) sites. Progress I guess!
- 1P_Tommy
Moderator
@deegirl825
Sorry for the additional tag. I see you are using macOS 13.01. I would highly encourage you to update all things Apple if you have not done so. 13.5.1 is available.
 Apple Support - Keep your Mac up to date, - Update your iPhone, iPad, or iPod touch, - Update your Apple Watch
- 1P_Tommy
Moderator
@deegirl825
I've merged your topic. Please see this posting.
https://1password.community/discussion/comment/693690/#Comment_693690
- Former Member
Hello, recently I have been having occasional web sites (Celebrity, RCCL) where the 1Password browser fill functionality would not work. However as of today it apparently will not work for any web site. I have tried steps that I saw elsewhere to quit both 1Password and Safari, and it still does not work. I appreciate any assistance, thank you!
1Password Version: 1Password for Mac 8.10.9
Extension Version: 2.14.0
OS Version: Mac Ventura 13.0.1
Browser: Safari v16.1 - BLDOccasional Contributor
sbauer I simply removed the 2.14.0 copy of 1Password for Safari from the Applications folder and then moved the 2.13.0 one into its place -- macOS prompted for the usual administrative authentication, of course. But the second half of the instructions that 1P_Tommy posted above for 2.14.0 also worked for me.
- ankushnarulaNew Contributor
I've tried all of the aforementioned solutions but 1Password for Safari 2.14.0 just hangs, returning the same oops error page with two buttons to reload or contact support. I also noticed that when I disable integration from the Settings page (to attempt app-less usage), the extension's vault authentication page does load, so I enter my vault password and it just hangs. The extension's background console shows the same two errors as when integration is enabled:
[Error] 15:04:10.531UnknownError: Cannot inject key into script value
i (background.js:2:2394192)
[Error] 15:04:10.576Unhandled Promise Rejection: AbortError: IDBTransaction will abort due to uncaught exception in an event handler
o (background.js:2:2393731)
FWIW, I did a little tracing of the errors and there appears to be some kind of type error which bubbles up as an unhandled exception error:
- greenpigOccasional Contributor
To follow up, I had success by combining the methods described here.
- Browser-bar icon -> Settings -> General -> turn off "integrate with 1Password app"
- Quit Safari and quit 1Password
- Reopen Safari. Browser-bar icon -> Manage Extension -> turn off the extension. Quit Safari.
- Reopen Safari. Settings -> Extensions, and turn it back on.
- Repeat #1 and this time turn integration back on.
I'm not sure if it was really necessary to quit and reopen all the apps, but this reestablished biometrics on both my computers.
- greenpigOccasional Contributor
Okay, I found a discussion of this on the Beta and Prerelease board (for some reason): https://1password.community/discussion/141777/safari-extension-2-14-0-broken
So you can close this.
- Former Member
I contacted 1Password support and they suggested the following that worked for me:
- Right-click the 1Password icon in your browser's toolbar and click "Settings".
- In the "General" section, turn off "Integrate with 1Password app".
- Click the 1Password icon in your browser's toolbar.
- Follow the on-screen prompts to unlock 1Password in the browser.
I don't know what "Integrate with 1Password app" does, but I'm not sure I need it.