Hi,
The autofill on the new 1password app doesn't work on any of the sites I frequent. Additionally in the old app I could at least do a long press on the username/password to copy it, which I can't so any longer. I upgraded prematurely and it's just causing me frustration.
I don't want to cancel my subscription yet so at least I am asking how to download the old app. I can't find it in the play store.
Happy to help tonyt42. As always your feedback is appreciated!
Hi @Kraptus, I'm sorry to hear that. I tested the 1Password Community sign in in Brave, Chrome and Firefox and I was able to fill in each with 1Password 8. Did you notice this issue in a different browser?
If you have previously installed 1Password 7 you can re-install it with the steps I shared above. I've noticed the steps are different on some versions of the Google Play Store so, if you have access to the account used to install 1Password 7 but those steps don't work you can try these instead:
1. Open the Google Play Store app on your Android device.
2. Tap the account icon in the search bar and select the account used to install 1Password 7.
3. From the same menu, tap My apps & games.
4. Tap Library.
5. Under "Not on this device" select 1Password 7 (it helps to sort alphabetically).
6. Tap Install.
I have a 1Password Community account, but when I try to open it, it will not auto fill. Will someone at 1Password admit this part of v8 is not working and allow us to reinstall v7?
Hi @gisky, tonyt42, I'm sorry to hear you've run into some issues with 1Password 8. 1Password 8 is the way forward. As you're running into some issues, I'd like to ask you to share any additional details so I can make sure to pass along the feedback and file any bug reports.
You mentioned some filling issues. Could you let me know which browser, keyboard and a few of the websites where you've seen this?
As for long press actions, I don't have a timeline to share but it is something we intend to bring back. Currently you can tap a field then tap copy.
If you have previously installed 1Password 7 and have access to the Google Play account that was used to do so, you can still download 1Password 7 with these steps:
1. Open the Google Play Store app on your Android device.
2. Tap the account icon in the search bar and select the account used to install 1Password 7.
3. From the same menu, tap Manage apps and device.
4. Tap Manage.
5. Tap the Installed drop down.
6. Tap Not Installed.
7. Search for and select 1Password.
8. Tap Install.
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Chrome etc. Extension 2.14.0 Broken - Edited title.","id":"message:52928","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:52928","revisionNum":1,"repliesCount":64,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:52928"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:52928"},"body":"
I just updated the Safari extension to version 2.14.0 and now the extension no longer works. If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I get \"Oops, something went wrong while loading.\"
\n\n
I have tried reloading 1Password, but that doesn't help. I have tried rebooting the computer but that doesn't help. I only have one copy of 1Password running (version 8.10.9) and I am running the latest version of macOS (version 13.5).
\n\n
I have to say, there has been a noticeable increase in issues since version 8 was released. Very disappointing.
I just updated the Safari extension to version 2.14.0 and now the extension no longer works. If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I get \"Oops, something went wrong while loading.\"
\n\n
I have tried reloading 1Password, but that doesn't help. I have tried rebooting the computer but that doesn't help. I only have one copy of 1Password running (version 8.10.9) and I am running the latest version of macOS (version 13.5).
\n\n
I have to say, there has been a noticeable increase in issues since version 8 was released. Very disappointing.
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If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkzNw","node":{"__ref":"ForumReplyMessage:message:52937"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkzNg","node":{"__ref":"ForumReplyMessage:message:52936"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkzNQ","node":{"__ref":"ForumReplyMessage:message:52935"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1Mjk2NQ","node":{"__ref":"ForumReplyMessage:message:52965"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkzNA","node":{"__ref":"ForumReplyMessage:message:52934"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkzMw","node":{"__ref":"ForumReplyMessage:message:52933"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkzMg","node":{"__ref":"ForumReplyMessage:message:52932"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkzMQ","node":{"__ref":"ForumReplyMessage:message:52931"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkzMA","node":{"__ref":"ForumReplyMessage:message:52930"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkyOQ","node":{"__ref":"ForumReplyMessage:message:52929"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkyOQ","hasPreviousPage":true,"startCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MTI1Myw1MjkzNw"}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:52928":{"__typename":"Conversation","id":"conversation:52928","solved":false,"topic":{"__ref":"ForumTopicMessage:message:52928"},"lastPostingActivityTime":"2023-08-31T20:03:54.000-07:00","lastPostTime":"2023-08-31T20:03:54.000-07:00","unreadReplyCount":64,"isSubscribed":false},"ModerationData:moderation_data:52928":{"__typename":"ModerationData","id":"moderation_data:52928","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:52928_1":{"__typename":"Revision","id":"revision:52928_1","lastEditTime":"2023-08-17T02:26:04.000-07:00"},"CachedAsset:theme:customTheme1-1752756449823":{"__typename":"CachedAsset","id":"theme:customTheme1-1752756449823","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Safari, Chrome etc. Extension 2.14.0 Broken - Edited title.","moderationData":{"__ref":"ModerationData:moderation_data:52937"},"body":"
The problem started after a system reboot, so I'm guessing the latest version of 1Password and/or the browser extension became active.
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I'm having the same problem. I have the same versions in use as OP but with (the latest version of) Chrome instead of Safari.
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Same thing started happening to me today. It was working as recently as yesterday.
\n\n
1Password Version: 8.10.9 \nExtension Version: 2.14.0 \nOS Version: Windows 10 \nBrowser: Chrome Version 116.0.5845.97
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I have been using 1Password for several years and it has been working great. Today, when I go to a website on Chrome, 1Password no longer auto-fills the password fields, rather I have to open the 1Password app and manually copy and paste usernames and passwords. Why?
\n\n
Also, if I click on the 1Password extension icon in Chrome, I get the message: *Oops, something went wrong while loading. * I can't find anything about this in the 1Password support articles; what do I do now? Thanks.
If this is site specific please let us know on which site this occurs. If it's not specific please notate that.
\n
\n\n
Send the email to us using support+forum@1password.com. Be sure to use the email address tied to the account in question.
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Hang in there for a few folks. I'm talking with the team.
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Now the browser extension doesn't unlock the 1Password application in the macOS Menu Bar like it used to. As a result, I am not given the opportunity to use Touch ID with 1Password.
\n\n
I then unlocked the 1Password app, and now the browser extension stopped working again and only presents the \"Oops, something went wrong while loading\" error.
Interesting, so the extension is loading now, but it doesn't give me any option to unlock except putting my password in (I'm on a MacBook Pro with Touch ID and the app itself lets me use Touch ID, as did the extension until some point recently), and the \"Integrate with 1Password app\" option within the extension > Settings still says it's having problems connecting.
\n\n
...and I just locked the extension (right-clicked on the icon in the toolbar and chose Lock) and now it's blowing up with the \"Oops\" message again except this time disabling and enabling the extension didn't do anything.
\n\n
On a lark, I locked the main 1Password app, disabled the extension in Safari and waited a bit before reopening it, and NOW unlocking but with only the option for the password again.
\n\n
aliensguy.jpg
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Open Safari > Settings > Extensions and disable 1Password for Safari (remove the checkmark) wait a moment and then enable the selection (place a checkmark).
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I'm getting the same issue except I had just chalked it up to being on the beta extension (I wanted passkey support)... 🤔
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1Password version — 8.10.9 (81009046) \nExtension version — 2.14.2 (21400201) \nmacOS — 13.5 \nBrowser — Safari 16.6 (18615.3.12.11.2)
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