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Forum Discussion
Safari extension causes crash on some sites
Recently, Safari 18.4 on iMac Ventura 13.7.5 does not recognize mouse clicks on some webpages. Then, when I try to close that page, Safari crashes. I tried turning off the 1Password Browser Extens...
1P_Dave
Moderator
ModeratorHello SturatWorkey! đź‘‹
I'm sorry that you're running into issues in Safari when 1Password for Safari is enabled. As a start, make sure that you're using the latest version of 1Password for Safari: How to keep 1Password up to date in your browser
If you still see the issue after updating, or you're already running the latest version, then can you check to see if you can reproduce the same issue in a new Safari profile: Use profiles in Safari on Mac
This will tell me more about the issue and I can advise further.
-Dave
Thanks for the reply.
I used your suggestion to make a new Safari profile, switched to that profile, and the problem still exists. It takes 2 or 3 mouse clicks for the page to respond.
Closing those pages causes Safari to crash with the error Namespace SIGNAL, Code 6 Abort trap: 6 error
Stuart
- 1P_Dave
Thank you for confirming that the issue also occurs in a new profile. So that the team and I can investigate further, please send in the crash report as an attachment and include a diagnostics report from 1Password for Safari as well:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/safari-extension-causes-crash-on-some-sites/155183/replies/155336
- Your forum username: SturatWorkey
- The crash report as an attachment.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Any progress on finding a solution to this? I sent the two requested crash reports a few days ago.
- 1P_Dave
Can you share the Support ID of the ticket that you have open with our team? It will look something like [#ABC-12345-678]. I'm not seeing any emails from you using the email address that you're using for the community.
-Dave
