Forum Discussion

ssgelm's avatar
ssgelm
Occasional Contributor
1 day ago

Safari Extension Hangs When Unlocking

I'm not entirely sure when it started (maybe with the Safari 26 update?) but the 1Password extension currently hangs Safari with a spinning beach ball for a good minute or so every time I unlock it (it also doesn't automatically unlock when I unlock the app, I have to click the 1P icon in the Safari toolbar first). The problem goes away for a little while (maybe for one or two unlocks) if I either restart the browser or disable/reenable the 1Password extension. This is starting to drive me crazy! Has anyone else experienced anything like this?

browser extension
macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 hour ago

    Hello ssgelm​! 👋

    Thank you for reaching out. It's definitely not normal to see a spinner for a minute when unlocking 1Password for Safari. The next time that you see the issue, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/safari-extension-hangs-when-unlocking/167678
    • Your forum username: ssgelm


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave