Safari extension not reliably unlocking

norysang

I'm sorry that you're running into reoccurring issues with unlocking 1Password in Safari on your Mac. The team and I are here to help until everything is working properly again. As a first step can you please update 1Password for Mac to version 8.10.20: How to keep 1Password up to date

Then, I'd like you to do the following:

1. Close all open web browsers.
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Applications folder.
4. Open your web browser.

I understand that you've tried similar steps in the past, if the issue returns again then I'd like to request the following to investigate further:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143407/safari-extension-not-reliably-unlocking
• Your forum username: norysang
  
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave