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lysander's avatar
lysander
Dedicated Contributor
3 years ago

Safari Extension NOT Updating (Syncing) After Edits in Desktop App V 8.8.0

After updating information in the desktop app I try to login using the 1Password for Safari extension. The old information appears. The only way to force a sync is by quitting Safari and restarting. ...
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lysander's avatar
lysander
Dedicated Contributor
3 years ago

RESOLVED

After following your test conditions the extension now works properly.

For anyone else experiencing this issue:

  1. Remove the 1Password for Safari extension by going to Safari > Preferences > Extensions > 1Password for Safari and clicking Uninstall. After that, clear your cache and history in Safari with the steps here: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac. Make sure to select "All Time".
  2. Reinstall the 1Password for Safari extension from the Mac App Store.
  3. REBOOT
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Extension NOT Updating (Syncing) After Edits in Desktop App V 8.8.0","id":"message:54176","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:16360"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:54176"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:54176"},"body@stripHtml({\"truncateLength\":200})":" After updating information in the desktop app I try to login using the 1Password for Safari extension. The old information appears. The only way to force a sync is by quitting Safari and restarting. ...","body@stringLength":"503","rawBody":"

After updating information in the desktop app I try to login using the 1Password for Safari extension. The old information appears. The only way to force a sync is by quitting Safari and restarting.

\n\n

Why is this happening?
\nHow do I force a sync without quitting and restarting Safari?
\nWhy is there no option to force a sync?

\n\n
\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.7
\nOS Version: macOS 15.6.1
\nBrowser:_ Safari

\n","kudosSumWeight":0,"postTime":"2022-09-05T08:51:20.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:54176_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1348},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

After updating information in the desktop app I try to login using the 1Password for Safari extension. The old information appears. The only way to force a sync is by quitting Safari and restarting.

\n\n

Why is this happening?
\nHow do I force a sync without quitting and restarting Safari?
\nWhy is there no option to force a sync?

\n\n
\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.7
\nOS Version: macOS 15.6.1
\nBrowser:_ Safari

"},"Conversation:conversation:54176":{"__typename":"Conversation","id":"conversation:54176","solved":false,"topic":{"__ref":"ForumTopicMessage:message:54176"},"lastPostingActivityTime":"2023-04-21T06:05:03.000-07:00","lastPostTime":"2023-04-21T06:05:03.000-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:54176":{"__typename":"ModerationData","id":"moderation_data:54176","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:54176_1":{"__typename":"Revision","id":"revision:54176_1","lastEditTime":"2022-09-05T08:51:20.000-07:00"},"ForumReplyMessage:message:54183":{"__typename":"ForumReplyMessage","id":"message:54183","conversation":{"__ref":"Conversation:conversation:54176"},"author":{"__ref":"User:user:16360"},"revisionNum":1,"uid":54183,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari Extension NOT Updating (Syncing) After Edits in Desktop App V 8.8.0","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:54183"},"parent":{"__ref":"ForumTopicMessage:message:54176"},"body":"

RESOLVED

\n\n

After following your test conditions the extension now works properly.

\n\n

For anyone else experiencing this issue:

\n\n
    \n
  1. Remove the 1Password for Safari extension by going to Safari > Preferences > Extensions > 1Password for Safari and clicking Uninstall. After that, clear your cache and history in Safari with the steps here: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac. Make sure to select \"All Time\".
    2. \n
  2. Reinstall the 1Password for Safari extension from the Mac App Store.
    3. \n
  3. REBOOT
    4. \n
","body@stringLength":"609","rawBody":"

RESOLVED

\n\n

After following your test conditions the extension now works properly.

\n\n

For anyone else experiencing this issue:

\n\n
    \n
  1. Remove the 1Password for Safari extension by going to Safari > Preferences > Extensions > 1Password for Safari and clicking Uninstall. After that, clear your cache and history in Safari with the steps here: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac. Make sure to select \"All Time\".
    2. \n
  2. Reinstall the 1Password for Safari extension from the Mac App Store.
    3. \n
  3. REBOOT
    4. \n
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