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skyisthelimit's avatar
skyisthelimit
Occasional Contributor
3 years ago

Safari extension questions

Hi. Recently the behavior of the Safari extension has changed. When I open Safari after quitting it, I can click on the 1P locked icon in any username / password field to unlock the extension (the "Use 1Password" tooltip comes up) which is great as just 2-3 versions ago I could only unlock it by clicking the extension button in the toolbar. However, the popup that comes from the toolbar extension button after clicking on the 1P locked icon in any username / password field is not triggering a fingerprint unlock but a password one - so I still have to click again on the extension button to trigger fingerprint unlock...

browser extension

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  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Glad to hear that fixed it for you @HaroldMU! Feel free to get in touch if there's anything else we can help you with.

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    Thank you @Rich_in_HaPA

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi derekw / @dbooster / @architect911:

    If you quit Safari, then open 1Password and choose Help > Troubleshooting > Fix Missing Safari Extension, does that improve your state of play? Let me know!

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    Danke @Rich_in_HaPA, das war die Lösung!

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks @Rich_in_HaPA - that worked for me! Didn't know that was an option...

  • Former Member's avatar
    Former Member
    3 years ago

    I discovered that if you open the main 1Password app and click "Help->Troubleshooting" there is an option to "Fix Missing Safari Extension" — I used it an 1Password now shows up in "Safari Preferences->Extensions"

  • Former Member's avatar
    Former Member
    3 years ago

    1Password for Safari no longer shows up in Safari.

  • Former Member's avatar
    Former Member
    3 years ago

    I'm having the same problem. I installed the Safari extension about a week ago. Used it fine. But now a few days ago it vanished. I didn't think anything of it at the time. But now I'm investigating the problem. the app store says it is installed and I can load the "1 password for safari app", but the extension doesn't show up in the safari extension menu

  • derekw's avatar
    derekw
    New Contributor
    3 years ago

    My 1Password extension has vanished from Safair and isn't in preferences, any way to get it back?

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi skyisthelimit:

    Thanks for confirming. In that case, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!