Forum Discussion

lhotka's avatar
lhotka
New Contributor
4 years ago

Safari extension spontaneously disappeared

So really odd today - using 1P8, Safari was open and running. Went to have a drink, came back, and the extension was gone. Missing from the tool bar, missing from the prefs->extensions. Tried removing and reinstalling from the mac app store, didn't fix it. Found the 'fix missing extension' link in the help menu, which makes me suspect this is a very common issue with 1P8. Anyone else run into this, and if it's that easy to fix, why is it that fragile to begin with?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

browser extension

3 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    @Ihotka

    Agreed! I can't say I have seen it happen while running. Hopefully, our Apple friends (and our developers) can put this one behind us. Sorry for that trouble.

  • lhotka's avatar
    lhotka
    New Contributor
    4 years ago

    Thanks Jack_P_1P appreciate the quick response (and having it in the menu!). It's really strange for sure - I could understand after a restart, but while running? Bizarre.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey lhotka:

    Great question. We're still investigating specifically why it occurs, and we've let our friends at Apple know as well. In the meantime, the Fix Missing Safari Extension menu option is the best bet.

    Jack