Forum Discussion

andrwhmmr's avatar
andrwhmmr
New Contributor
2 years ago

Safari multiple Profiles open Problem

Hi, I am using Safari with a "Business" and "Personal" Profile. When both Windows are open 1password more or less refuses to work with the "Personal" Profile. It stays locked and autofill of cour...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

ChristopherPA

Our developers released improvements to how 1Password for Safari interacts with Safari profiles with version 8.10.44 back in September but we're still seeing reports from a small number of customers that the issue persists in certain cases. So that I can look into what's going wrong on your Mac, I'd like to ask you to create a diagnostics report from 1Password in your browser the next time that you encounter the issue:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave