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Forum Discussion
Safari "not finding server"
Recently finding I can't open the Safari for Mac extension. Clicking on the 1Pass icon, I'm presented with "Safari can't find the server https://my.undefined/signin?auth-only=1." What's the fix? Also, what is the "my.undefined" server? Don't recall seeing that when previously logging in. Thanks!
9 Replies
FYI, I have no problem accessing the site and my account via my iPhone app.
Also, was successful logging in using my MacBook Pro with the Avast browser but not with Firefox. Get screenshot below each time I enter my normal sign in email.
- 1P_Dave
Moderator
I'm sorry that you're still unable to sign in. Please try clearing the browser history/cache in your browser and turning off any VPNs that you might be using. If you still see the same issue then I'd like to request a console log from your end: Save a console log in your browser
Please attach the console log to an email sent to support@1Password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/safari-not-finding-server/151886
- Your username: kenp
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- 1P_Dave
Hello kenp! 👋
I'm sorry that you're running into trouble when signing into 1Password. Just to clarify, are you clicking on the 1Password extension icon in Safari's toolbar? Or are you clicking on a bookmark in Safari's Bookmarks Bar? You can see the difference below:
Can you also tell me if you're able to sign in to your 1Password account using this direct link: 1Password.com.-Dave
I'm using the extension icon, the same method I've used successfully in the past.
- 1P_Dave
Hmm that's definitely strange. Can you tell me if you're able to sign in using this link: 1Password.com. This will tell me if the issue affects the account as a whole or just the extension in Safari.
Can you also post a screenshot of what you see when you see the unverified message? Please make sure that the entire error message is in the screenshot along with Safari's address bar.
-Dave
