Forum Discussion

burjoes's avatar
burjoes
New Contributor
10 months ago

Safari says "Open 1Password"

This has been happening a LOT in recent months. To start with, the browser icon shows locked. Click on it and it says "oops something went wrong". I can't recall what I click next, but things don't w...
browser extension
macos
burjoes's avatar
burjoes
New Contributor
10 months ago

I just got the same "oops" message and this time, instead of quickly clicking the button, I just waited a minute and was thinking about the situation...and then the TouchID prompt appeared! The browser showed the dropdown in the login field. So I clicked away and back on the browser icon, which showed everything working properly.

So this seems to be some kind of timing issue where the TouchID takes some seconds to appear, the browser extension times out and erroneously says to "reload 1password" (what does that even mean?), which doesn't work anyway, and is actually not needed.

1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
10 months ago

Hmm, that doesn't sound right. Let's get you over to email. Please email us using support@1password.com. Be sure to use the email address tied to the account in question.