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sfwalter's avatar
sfwalter
New Contributor
1 month ago
Solved

Safari: "Scan QR Code" or "Use Security key" prompt when using a passkey

Hi, I setup my very first passkey using X.com.  When I attempt to login I get this dialog with options to scan a QR code or use a security key.  The sign in with pass key option in the upper right ...
passkeys
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello folks, 

    I'm sorry that you're seeing an unexpected "Sign In" prompt from macOS when signing into websites using a passkey saved in 1Password in Safari. If you think that you're running into this issue then make sure that 1Password for Safari is installed and the built-in password manager is turned off. 

    If that doesn't help then there is a known issue, that our development team is aware of, where the macOS credential manager prompt will appear randomly and unexpectedly on certain websites in Safari for a small number of users. Our team is aware of the issue and an internal work item is open to investigate this further. 

    For the time being, the best workarounds are: 

    1. Sign-in using an alternate method if you can, such as your password.
    2. Sign-in using 1Password on your mobile device by choosing the "Scan QR code" option in the prompt and then scanning the QR code using your mobile device's camera app. 
    3. Consider using a different browser for the affected website, the issue only seems to occur in Safari. 


    I'm sorry for the inconvenience, hopefully this can be fixed in a future update soon.

    -Dave 

    Issue=FS-1011

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello sfwalter​! 👋

I'm sorry that you're running into issues when signing in using a passkey in Safari. I suspect that you're running into an issue that our development team is currently investigating. So that I can confirm this, I'd like to ask you to reproduce the issue again and then create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/dialog-pops-up-preventing-me-from-using-passkey/164838
  • Your forum username: sfwalter


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Issue=FS-1011