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sfwalter's avatar
sfwalter
New Contributor
1 month ago
Solved

Safari: "Scan QR Code" or "Use Security key" prompt when using a passkey

Hi, I setup my very first passkey using X.com.  When I attempt to login I get this dialog with options to scan a QR code or use a security key.  The sign in with pass key option in the upper right ...
passkeys
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello folks, 

    I'm sorry that you're seeing an unexpected "Sign In" prompt from macOS when signing into websites using a passkey saved in 1Password in Safari. If you think that you're running into this issue then make sure that 1Password for Safari is installed and the built-in password manager is turned off. 

    If that doesn't help then there is a known issue, that our development team is aware of, where the macOS credential manager prompt will appear randomly and unexpectedly on certain websites in Safari for a small number of users. Our team is aware of the issue and an internal work item is open to investigate this further. 

    For the time being, the best workarounds are: 

    1. Sign-in using an alternate method if you can, such as your password.
    2. Sign-in using 1Password on your mobile device by choosing the "Scan QR code" option in the prompt and then scanning the QR code using your mobile device's camera app. 
    3. Consider using a different browser for the affected website, the issue only seems to occur in Safari. 


    I'm sorry for the inconvenience, hopefully this can be fixed in a future update soon.

    -Dave 

    Issue=FS-1011

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello Calion​! 👋

I'm sorry that you're running into issues when signing in using a passkey in Safari. It sounds like you might be running into a known issue that our development team is aware of. 

Can you post a screenshot of the prompt that you see so that I can make sure that you're running into the issue that I'm thinking of? 

-Dave

Issue=FS-1011

Calion's avatar
Calion
Dedicated Contributor
1 month ago

A response would have been appreciated, instead of merging my issue with a solved issue without notifying me; I’ve been waiting for a reply for a week.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Calion​ 

    Thanks so much for your patience, and I’m really sorry for the delay in getting back to you. I know this issue is frustrating, and I appreciate you sharing the screenshot, it helped confirm that you're running into a known issue. The approved response in the thread directly addresses the problem you’re seeing, and you can find it here.

    Let me know if you have any questions. 

    -Dave