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BKrnk's avatar
BKrnk
Dedicated Contributor
3 years ago

Safariextension stops working - Communication failed

After installing the current beta, the Safari extension no longer works. I get the error messages (displayed in the screenshots below) I restarted the phone already. Login in the 1Password app is ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello BKrnk! 👋

I'm sorry that you're running into an error message on your iPhone. It looks like 1Password for Safari is having trouble authenticating. Please try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

Does this resolve the issue or do you see the same message? I look forward to hearing from you.

-Dave