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Enceladus's avatar
Enceladus
Occasional Contributor
3 years ago

Saving and passkey prompt issues on Uber.com in Chrome

I tried to use 1Password to change my password & set up a passkey on account.uber.com tonight in Chrome, and literally no part of it worked:
* Newly generated passwords would not autofill
* Copy-pasting the password from 1Password and trying to manually submit it did not work (Uber seemed to get stuck in a loop and kept sending me through an SMS verification and then back to the "change your password" screen.)
* In the passkey flow, the 1Password modal widget says an error occurred, while a system popup comes up prompting me to turn on iCloud Keychain to save the passkey:

If I hit Cancel, then a Chrome passkey popup shows prompting me to choose either Chrome profile or iCloud Keychain to save the passkey — no other options.

It all worked perfectly though when I switched to Safari and used 1Password there.

1Password Version: 1Password for Mac 8.10.20 (81020036)
Extension Version: 2.18.1
OS Version: macOS 14.1.1
Browser: Chrome

browser extension

1 Reply

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi Enceladus,

    I'm sorry that you're experiencing trouble saving a passkey for Uber. I've tested things out in Chrome and was able to successfully save a passkey on the Uber website, so I'd like to look further into the issue for you.

    Can you confirm if you're encountering trouble saving a passkey for any other sites currently supporting passkeys? You can find a list of them here:

    Additionally, can you reproduce the steps you're taking when you run into the error message, and grab a console log from your browser for us to take a look at:

    Attach the console log to an email addressed to support+forum@1password.com and include a link to your post in this thread. We can then assist you further over email.

    I look forward to hearing from you!