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Former Member's avatar
Former Member
2 years ago

Search for Login Info for Financial Accounts Within Financial Management Returns No Results

Using the Mint app on iOS, trying to link a financial institution account. When the login prompt for the financial institution appears (in this case, American Express), I tap the "Passwords" and I e...
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GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

@abrown78

The entries in 1password are login items.

Ah, OK, good. In which case, there are some things to check here:

  • is the website field of the item filled in?
  • if you open the app you're trying to autofill into on your iPhone and tap the "🔑 Passwords" button on the keyboard when you tap a password field, do you see SUGGESTIONS FOR [EXAMPLE.COM] in the header of the 1Password pop-up?
  • does the website field of the item match the one mentioned in the Suggestions For... header?
  • can you autofill the item correctly if you go to the bank's website, rather than using their app?

If all of those things are correct, then it might be that 1Password has been set to only suggest Logins from a certain account or collection, rather than everything. Here's how to change that back to default, if that's the case:

  1. Open and unlock 1Password.
  2. Tap the account and collection chooser (the icon in the top-left corner) and choose Settings...
  3. Choose the AutoFill section.
  4. Change "Show filling suggestions from" to All Accounts, and tap Done in the top-right corner.

Chances are that the item isn't complete, or it's sitting outside of 1Password's scope when it offers filling suggestions, so try those things above and let me know how they work for you.