Forum Discussion

PieterJelle's avatar
PieterJelle
New Contributor
2 years ago

Search in browser

When I login into a website I have multiple accounts, when you enter something you can search in 1password for the right account. The problem is that most of the time it does not work and you need to fold the suggestions in and out. After that you can search and it does find the right account. Then when the 2FA prompt pops up the autofill does not work and you need to search all over again.

1Password Version: 81036046
Extension Version: 2.25.1
OS Version: Windows 11 23H2
Browser: Edge, Chrome, Firefox

browser extension

5 Replies

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    PieterJelle

    Thanks for confirming the ID! I've located the ticket and I can see that a member of the Support team has already been in touch. Let's continue the conversation over there, and I'll close this thread to prevent having the same conversation in two different places. 🙂

    -David

    ref: RZD-18557-174

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    PieterJelle

    Thanks for confirming those details! I'm unable to reproduce the behaviour, so I'd like to ask if you can reproduce it and send us a console log, so that we can take a closer look:

    Would you also be able to grab a screen recording of the behaviour?

    Please attach the console log to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place. I can then share a secure upload link with you via email, so that you can share the video with us.

    I look forward to hearing from you!

    -David

  • PieterJelle's avatar
    PieterJelle
    New Contributor
    2 years ago

    Hi 1P_David,

    It is happening in a field to filter the inline menu suggestions.
    It is on all Microsoft login pages. https://login.microsoftonline.com/

    Thank you for your quick reaction.

    -Pieter Jelle

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi PieterJelle, thanks for reaching out!

    I'm sorry that you're experiencing trouble with 1Password in your browser. Can you clarify if you're referring to typing in a field to filter the inline menu suggestions? Is this behaviour happening on a specific website? If so, can you share the URL with us if the website is publicly available?

    I look forward to hearing from you!

    -David