Forum Discussion

markbot's avatar
markbot
Frequent Contributor
2 years ago

Search seems to scramble Notes

Dear 1Password Helpers,

Well this is a strange one. It has happened 4 times.

I do a search in the 1Password searchbar. Let's say it returns 2 Login items.

I click on, and highlight, the first (top) Login.

Here's the rub: The Notes for that Login aren't for that Login — they're for a DIFFERENT Login.

In one case, the notes were for the second of the two returned Logins.

In another case, they were for a Login not included in the search.

First time it happened, I just went, "Huh? Am I seeing what I'm seeing?"

Second, third and fourth times I got screenshots.

I have replicated the bug. When I do a search on "Chew," it returns the Login for Chewy.com. But the notes are for IRS.gov. This has happened twice.

However, when I navigate to the actual Chewy.com Login, the notes are correct. So, that's a simple workaround. However, misbehavior of the Notes in a Search is real — at least for me.

If it would help, I can send along the screenshots.

Your friend from Boston,

-Mark

1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: macOS 15.7
Browser: Firefox

macos

15 Replies

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    markbot

    We can't discuss anything relating to your 1Password account, billing, or anything else personally identifiable (such as the contents of a diagnostics report) here on the 1Password Community, but we can by email.

    When you've emailed us, you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey

  • markbot's avatar
    markbot
    Frequent Contributor
    2 years ago

    Thank you, ag_tommy.

    I updated to 8.10.36 but the problem remains.

    I'll send an email as you suggested.

    In general, what's the difference between using this forum and using email?

    -Mark

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Hey Mark, markbot

    I'd suggest talking with my colleagues in email support. Off-hand it sounds like a display issue. I would recommend checking for updates when possible and see if that helps. 8.10.36 is available. I'm not 100% sure this (below) is the specific issue. That said, it seems to be what you described.

    If you wish to email the team please use. support+forum@1password.com

    We've fixed an issue where the notes field was always shown when searching, even if it was unrelated to the search.