Forum Discussion

BKrnk's avatar
BKrnk
Dedicated Contributor
2 years ago

Self selected Icon (for item) does not appear

Update: After I waited like 20 minutes and close/reopen the app several times the photo appears now. But overall would be better and more convenient if the pictures displays asap IMHO

Hello, after I select a icon from photos app I can see my select picture in the (still open in editing mode) login object.

After clicking „save“ the photo is not anymore set as the new icon for the login object.

This happens on the ladtes beta test flight - but even before.

1Password Version: 8.10.18.019
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

ios

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    BKrnk

    Thanks for posting the Support ID, one of my colleagues will reply to your email as soon as possible. To prevent duplication of effort I'm closing this thread.

    -Dave

    ref: LJI-25964-824

  • BKrnk's avatar
    BKrnk
    Dedicated Contributor
    2 years ago

    Here is the number:

    [#LJI-25964-824]

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    BKrnk

    Thank you for the reply. If possible, so that we can investigate further on our end, could you reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • BKrnk's avatar
    BKrnk
    Dedicated Contributor
    2 years ago

    Hey 1P_Dave, thank you.

    My internet connect is not the problem. I tried with WiFi (2,4 and 5GHZ) and Mobile data (4G and 5G)

    Here are the icons:


  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello BKrnk! 👋

    I'm sorry that there's a delay in updating the custom icon. Is it possible that you're on a slower internet connection or the photo that you're using as a custom icon is large?

    I've done some testing and it appears that the icon won't be updated if 1Password for iOS is offline. I've filed an issue with our development team to investigate that particular behaviour. Is it possible that you updated the icon while offline?

    I look forward to hearing from you.

    -Dave

    ref: dev/core/core#24600