Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Signing into Sony using a passkey only shows a QR code

This discussion was created from comments split from: 1Password not working with Sony Account Login.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Stanzilla! 👋

I'm sorry that you're only seeing a QR code when signing into the Sony website on your iPhone. I've split your comment into a new thread so that we can have a dedicated discussion for this issue. As a first step, can you open the main 1Password app on your iPhone and confirm that you see the passkey in your Login item for Sony? If you do see the passkey and still see the issue then please try the following:

  1. Open and unlock 1Password on your iPhone.
  2. Tap your account or collection at the top of the sidebar and choose Settings.
  3. Tap AutoFill.
  4. Turn "Show filling suggestions" off and then back on.
  5. For "Show filling suggestion from" make sure that your entire account is selected and not just a collection.

Then try to sign in to the app using your passkey again. Let me know if that works.

-Dave