Forum Discussion

extensioncord's avatar
extensioncord
Occasional Contributor
3 months ago

Site Problem: Bank of America - prompt to save (incorrect) credentials after successful sign-in

New behavior that started ? (sometime in the past six months). This happens in Safari but not in Chrome. After successfully logging into Bank of America’s website using 1Password auto-fill, I am alw...
browser extension
macos
extensioncord's avatar
extensioncord
Occasional Contributor
2 months ago

Spoke too soon. The extension auto-unlocked a couple of times, but now it no longer unlocks on app-unlock at all, unless you click on the extension icon in the toolbar.

screen recording

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

extensioncord 

I'm sorry that you're still running into issues. I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/site-problem-bank-of-america---prompt-to-save-incorrect-credentials-after-succes/153252
  • Your forum username: extensioncord


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • extensioncord's avatar
    extensioncord
    Occasional Contributor
    2 months ago

    Support ticket ID LKW-44649-736

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      Thank you for posting the Support ID, please continue the discussion with the team over email. 

      -Dave