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sesachacha's avatar
sesachacha
New Contributor
5 months ago
Solved

slow/delayed response from 1PW on MacOS

Hello- I'm experiencing very slow/delayed response from 1Password on my Mac OS running Sequoia V15.5.  Is anybody experiencing similar behavior?  Any assistance with a solution is appreciated.
macos
  • sesachacha's avatar
    sesachacha
    5 months ago

    Hi Dave-

    Thanks for your response.  Oddly enough, the issue I've been experiencing seems to have corrected itself soon after I submitted my message to the forum.  Go figure!  These delays I've been experiencing have been going on for several months before I got around to posting on the forum.  I have no explanation for what caused it to act up and how it stopped.  Anyway to answer your questions the performance issue occurred only when using the desktop app.  My Mac has the Apple M3 chip.

Castorp's avatar
Castorp
New Contributor
5 months ago

I have the same experience on Silicon Mac, 1Password app. I am a slow typer, but if I type a character, I have to wait until it appears on the screen. Also starting the app is very slow. This behavior is new. On iphone, everything fine.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Castorp​ 

I'm sorry that you're seeing a similar issue. I suspect that you might be using the Intel version of 1Password on your Apple Silicon Mac which can lead to performance issues. Can you tell me the following: 

  1. Open your Applications folder and right-click on the 1Password app then click Get Info. What do you see next to "Kind" in the window that appears? 
  2. What version of 1Password are you using: Find the version numbers for 1Password and your operating system


I look forward to hearing from you.

-Dave