Forum Discussion

vishalsheth's avatar
vishalsheth
Super Contributor
10 months ago

Smart Password is being rejected on hdfcbank.com

[https://1password.community/discussion/141578/smart-password-is-being-rejected-on-hdfcbank-com#latest]

(https://1password.community/discussion/141578/smart-password-is-being-rejected-on-hdfcbank-com#latest)

I've attached link to the previous chat.

When I'm changing password, I'm not able to update the same to 1pwd. I'm able to select on the new password, it asks me where to save but the scrolling is not happening through I can reach save option and thus it does not get updated. This is happening in Safari and Chrome.
Also the password suggestion is not as per the web site rules.

1Password Version: 1Password for Mac 8.10.52 (81052025)
Extension Version: 8.10.52.25
OS Version: 15.1.1
Browser: Safari, Chrome

browser extension

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    vishalsheth

    Thank you for posting the Support ID. I see that my colleague sent you a reply via email earlier today, please continue the conversation there.

    I'll close this thread since we have a communications channel open via email.

    -Dave

    ref: BCD-55241-759

  • vishalsheth's avatar
    vishalsheth
    Super Contributor
    10 months ago

    1P_Evon

    I’ve sent you the details as requested through email.

    What has happened here is that in one account it didn’t offer to fill or suggest through 1pwd8. Through the other account it generated new. Here initially it didn’t offer me to save but just filled in. After a few tried it allowed me to save. The save screen didn’t let me scroll down the list to choose the correct item where it was to be saved.

    I also would like to know why are browser extension and the 1pwd8 not in sync with features?
    The browser extension allows setting rule for new password suggestion with required restriction as in how many characters, etc. Why is the same not happening through the app?

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    10 months ago

    Hello, vishalsheth. Thank you for reaching out.

    I'm sorry about the multiple issues you're encountering with 1Password in the browser. So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/149104
    • Your forum username: vishalsheth
    • A diagnostics report from the 1Password extension:
    • First, please recreate the error you are experiencing.
    • Generate a diagnostic report from the 1Password extension using the steps here -> https://support.1password.com/diagnostics/#in-the-1password-browser-extension.
    • Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon