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Former Member's avatar
Former Member
2 years ago

Sometimes 1password does not fill in the user name

Hello, I've been using 1password for a long time but I still don't know why sometimes the autofill of the username doesn't work for me on some sites. However, then the password saved in 1passwo...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @Jairba,

I'm sorry for the trouble you are having on this website.

I have done some testing and you're right, the inline menu isn't showing on that first field. I was able to fill both fields after following the steps below:

  1. Go to the log in page
  2. Manually enter your details into both fields but don't press enter or sign in.
  3. Right click the 1Password icon in your browser toolbar and choose 'Save Login'
  4. Give it a title and click Save.
  5. Now refresh the page and see if you are able to fill by clicking on the inline menu suggestion beneath the second field.

Let me know how you get on!