Forum Discussion

New Contributor

7 months ago

Clarity about 1Password for Mac: Is it 1 or 7, 8 or even 9?

Is it just me? For crying out loud! All I need to understand is why the 1Password (version: 1Password for Mac 8.10.56 (81056028)) on my MacBook Pro (2019 - 16") claims it's up to date and yet my wife's MacBook Air M1 2020 has 1Password 7 (version 7.9.11)
installed as part of my family account, both using Sequoia!

Why is it so confusing to establish what update is required, how I claim an update if it's required (Apple App Store or direct from 1 Password).

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

3 Replies

1P_David
1Password Team
7 months ago
VikingMan

You're most welcome! Are you experiencing any difficulty with exporting your wife's data from 1Password? If so, I'd recommend emailing us at support+forum@1password.com so we can best assist you moving forward. After sending the email, you’ll receive a reply from our friendly support assistant with a Support ID that you can post here. The ID looks something like [#ABC-12345-678].

If the trouble is with importing into Keychain, I'd recommend reaching out to the Apple Support team for further assistance.

I should also mention that if you're currently using a 1Password family account and would prefer to switch to using an individual account, you can find details on how to switch here: https://support.1password.com/change-account-type/#if-you-have-a-family-account

Let me know if you have any questions!

-David
VikingMan
New Contributor
7 months ago
That's really helpful and I thank you. Since posting my bad tempered query, (sorry!!) I am beginning to realise that importing the 1Password 7 data into OS Passwords (aka Keychain) for my wife, is not so straightforward or even reliable. I'm torn between the devil and the deep blue sea! She really finds managing both passwords systems impossible, so I'm trying to go for simplicity. My wife will never require access to platforms other than Apple so the cost is another aspect I must consider. Your advice is welcome and gratefully received.
1P_David
1Password Team
7 months ago
Hi VikingMan, thanks for reaching out!

I can confirm that 1Password 8 is the modern version of 1Password, while 1Password 7 is the previous version and is no longer supported. If you have an active 1Password membership, you can update on any of your devices, as long as they meet the https://support.1password.com/system-requirements/.

Releases follow the major.minor.patch format, as can be seen with version 8.10.56. You can make sure that you're always up to date by following the steps in our support article here: https://support.1password.com/update-1password/

If your wife is currently on 1Password 7.9.11, I recommend that they upgrade to the latest version of 1Password 8, so that they have access to all the latest features and security updates.

https://support.1password.com/upgrade/

If you have any other questions or require further assistance, let me know, and I'll be happy to help.

-David

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The version of Brave is 1.76.73. I use 1Password, which I installed as an extension, but sometimes it crashes, so I have to repair it and use it again. Is there any way I can review the settings and prevent it from crashing?

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Sometimes, the Brave extension 1password crashes.","moderationData":{"__ref":"ModerationData:moderation_data:153877"},"body":"

Hello PassWild! 👋

I'm sorry that 1Password is crashing in Brave on your Linux device. I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/sometimes-the-brave-extension-1password-crashes-/153855
Your forum username: PassWild

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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Thank you. I would like to continue sending crash reports.

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If you're able to send a diagnostics report, or just a crash report, via email to our support team using the instructions in my previous post then my colleagues and I can help further.

-Dave

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