Forum Discussion

barri's avatar
barri
New Contributor
1 month ago

Start here - one step left persistence

Despite doing everything I can't get rid of the message in the Chrome extension ... Start here - one step left

I've pinned it to the toolbar, done the tutorial, imported passwords from a CSV file and all is working perfectly. When I click 1 step left it shows the Pin to toolbar step and I can't select the circle

browser extension

4 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    16 hours ago

    Hello barri​! 👋

    I'm sorry for missing your post back in December. Are you still seeing the same issue when using 1Password in Chrome with version 8.11.27.2?

    Let me know and I can help further.

    -Dave

  • mirkuma's avatar
    mirkuma
    New Contributor
    12 days ago

    Same problem here, can't click/select the circle prompt and can't finish tutorial (see screenshots). 1Password Extension gets automatically pinned in Safari toolbar when enabling extension, so this step indicated in tutorial is not needed at all (at least for Safari browser). 

    System & Software info:

    MacOS Ventura 13.7.8 (22H730),

    Safari Version 18.6 (18621.3.11.19.1, 18621)

    1Password for Mac 8.11.22,

    1Password Safari Extension 8.11.22.27, 

     

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      16 hours ago

      mirkuma​ 

      I'm sorry that you're seeing an unexpected step after installing 1Password in Safari. While this was a Safari issue that we could reproduce earlier in December, I can't reproduce it anymore. Could you try the following: 

      1. Make sure that you're signed into 1Password on another device and that you have your Emergency Kit.
      2. Remove 1Password from Safari: How to remove 1Password from your browser
      3. Re-install 1Password for Safari version 8.11.27: 1Password for Safari - Mac App Store


      Let me know if you see the same issue. 

      -Dave

      Issue=PA-885 

       

       

       

       

      • mirkuma's avatar
        mirkuma
        New Contributor
        15 hours ago

        Unfortunately "tutorial step" remains unfinished after uninstalling, deleting history and reinstalling Safari extension. Is not a critical bug, so I can live with it.

        P.S.

        Even if deleting Safari Extensions leftovers with AppCleaner and re-install,  "tutorial step" is still present.