Stop locking 1Password browser extension

Thanks @JerryD, apologies for the trouble!

Thank you. You may wish to address the issue of your email server nevertheless.

Hi @JerryD - It looks like we were able to receive the support emails on our end. I can see we've made some progress there, and we can continue the conversation there. Thanks! 🙂

Just sent them again. It's the same two emails you can view in this thread (just above your last input. It does seem that your Apple Hide My Email address produces some confusion, so I'm now resending my mails from my "normal" address to your mailto:support@1password.com.

If it's of any interest for your possible troubleshooting the email issue, the Apple version of your address (mailto:support_at_1password_com_gxea5de4gq8dxc_03rt4279@icloud.com) returns my messages with the following error:

p00-iscream-smtp-59f9646b6b-fd7t9 rejected your message to the following email addresses:
1Password Support (mailto:support_at_1password_com_gxea5de4gq8dxc_03rt4279@icloud.com)
Your message wasn't delivered because the destination email system rejected your message for security or policy reasons. For example, the email address might only accept messages from certain senders, or it might not accept certain types of messages, like those larger than a specific size.
Contact the recipient (by phone, for example) and work with them and their email admin to determine what policy or setting blocked your message and what you should do to make sure that future messages from you won't be rejected.
For more information, see Status code 5.7.1.

p00-iscream-smtp-59f9646b6b-fd7t9 gave this error:
Delivery not authorized

Diagnostic information for administrators:
Generating server: CP8P284MB2356.BRAP284.PROD.OUTLOOK.COM
mailto:support_at_1password_com_gxea5de4gq8dxc_03rt4279@icloud.com
p00-iscream-smtp-59f9646b6b-fd7t9
Remote server returned '550 5.7.1 Delivery not authorized'
Original message headers:
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From: Jerry Duncan
To: 1Password Support

Subject: RE: [#NRR-48275-438] Testing if email goes through
Thread-Topic: [#NRR-48275-438] Testing if email goes through
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Date: Fri, 10 Mar 2023 12:30:25 +0000
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Hi @JerryD,

Thank you for getting back to us, I'm not sure we are receiving your email replies could you possibly try sending them again?

Thanks in advance!

...and here the last one:

Re: [#NRR-48275-438] Stop locking 1Password browser extension
sent Wed 2023-03-08 17:32

Hi,

No bother – on the contrary, I am grateful for your help.
The setting was already there:

What I notice now is that it says 2 items under the app name. Is that OK?

Best regards,
Jerry

From: 1Password Support
Date: Wednesday, March 8, 2023 at 16:19
To: Hide My Email
Subject: Re: [#NRR-48275-438] Stop locking 1Password browser extension

Hello Jerry,
Sorry to bother you with another email. Can you try the following steps to check an important detail that might cause the issue:
1. Click the Apple logo in the top-left corner.
2. Select System Settings.
3. Go to the General section.
4. Select Login items.
5. Under Allow in the Background section, make sure 1Password.app is enabled there.

Restart the browser and 1Password desktop app, then test it again and see if the connection issue is fixed. Let us know how it goes.
Best Regards,
Kevin Li
Customer Support @ 1Password
https://support.1password.com/

Let me repeat here my two last email answers. Here goes the first one:

Re: [#NRR-48275-438] Stop locking 1Password browser extension
sent Wed 2023-03-08 12:32

Hi,

My answers inline below:
• Do you use 1Password with any other browsers on your Mac? No. If so, do you have the same issues in those other browsers?
• Are the 1Password desktop app and your Edge browser both installed in your /Applications folder? Yes
• Do you have any other extensions installed in Edge? If so, what are they? Yes, uBlock Origin (uBlock Origin - Microsoft Edge Addons) **
• Could you disable the other extensions in Edge and see if that helps? **Have tried. No change.
• Do you have any anti-virus or anti-malware programs on your computer? No.
• Do you use a proxy or VPN? No.
Best regards,
Jerry

From: 1Password Support
Date: Wednesday, March 8, 2023 at 03:33
To: Hide My Email
Subject: Re: [#NRR-48275-438] Stop locking 1Password browser extension

Hi Jerry,
Thanks for sending that over. I did see some errors in both your extension console logs and diagnostics report. I have some follow-up questions:
• Do you use 1Password with any other browsers on your Mac? If so, do you have the same issues in those other browsers?
• Are the 1Password desktop app and your Edge browser both installed in your /Applications folder?
• Do you have any other extensions installed in Edge? If so, what are they?
• Could you disable the other extensions in Edge and see if that helps?
• Do you have any anti-virus or anti-malware programs on your computer?
• Do you use a proxy or VPN?
Once I get those details, I'll be able to assist further. I hope to hear from you again soon.
Sincerely,
Joy
Customer Support at 1Password
https://support.1password.com/

Sure. With pleasure. Is there an email that I haven't answered?

@JerryD you're welcome! We have sent you some messages and look forward to continuing the conversation from email.

Thanks a million!