Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
hkxiaoyao
1 month agoNew Contributor
Stuck on the unlock page
Version: 8.11.23 Windows Problem: After updating the exe to msix and restarting or being locked, entering the password to unlock it will get stuck on the unlock page Only after closing and r...
Trevor_1P
Moderator
1 month agoHi hkxiaoyao,
The best way to determine what's occurring will be to have our Support team take a look at a diagnostics report from the app on your device. I'd therefore like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread:
https://www.1password.community/discussions/1password/stuck-on-the-unlock-page/166483
- Your forum username:
hkxiaoyao
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!