Forum Discussion

hkxiaoyao's avatar
hkxiaoyao
New Contributor
1 month ago

Stuck on the unlock page

Version: 8.11.23 Windows Problem: After updating the exe to msix and restarting or being locked, entering the password to unlock it will get stuck on the unlock page Only after closing and r...
1password.com
discussion
windows
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
1 month ago

Hi hkxiaoyao​,

The best way to determine what's occurring will be to have our Support team take a look at a diagnostics report from the app on your device. I'd therefore like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread:

    https://www.1password.community/discussions/1password/stuck-on-the-unlock-page/166483

  • Your forum username: 

    hkxiaoyao


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!